We cannot guarantee any changes to your order once it has been placed. Please reach out to our team at hello@hempgallery.com.au with your order number and the details of the change, and we'll do our best to assist you. We're unable to assist with changes once an order has been dispatched. 

You can find the expected restock date on the product page. Join the waitlist via the product page to be notified once the item has been restocked online.

We accept payments from major credit card providers and PayPal. All sales through this website are processed in AUD.

Yes. Please ensure, however, that you are satisfied with the colour, feel and sizing before washing. We will not accept returns for items that have been washed.

In efforts to reduce our paper use, the only documentation included in your order will be a packing slip. No pricing information will be listed, should the recipient be receiving the order as a gift.

In most cases we are able to accomodate custom orders. If you are interested in a large quantity of custom pieces, please reach out to our team at sales@hempgallery.com.au and we'll do our best to assist. 

Please reach out to our team at hello@hempgallery.com.au with your order number and the new address, and we'll do our best to assist you. We're unable to assist with changes once an order has been dispatched.

You will receive a shipping confirmation email with your tracking information once your order is on the way.

We recommend checking whether a neighbour or someone else at your address may have picked up your package on your behalf. If you're still unable to locate your package, please reach out to our team with the details of your order. We'll lodge an investigation into the delivery, and resolve this for you as quickly as possible.

If your order is taking unusually long to arrive, and you think it may be lost in transit, please reach out with the details of your order. We'll investigate, and find a resolution for you as quickly as possible.

Please allow up to 5 business days from the day your return is received for us to process your refund or store credit. You will be notified via the email you provided once your refund or store credit has been issued. Please note, during holiday or promotional periods, return processing times may be slightly delayed. 

Yes, our showroom staff can assist you with your return in store provided it meets our Returns Policy requirements. 

You will need to contact the stockist you purchased from directly to return the item.