Orders will be dispatched same day when received by 12pm (AEST) on a business day, unless you are notified otherwise at the time of your order. 

We use Australia Post and StarTrack for orders within Australia. Sendle or FedEx is used for international orders. All shipping options have tracking options available.

Australian orders are subject to 10% Goods and Services Tax, included in the prices shown. Duties, taxes, and any import fees for all international orders are not prepaid by Hemp Gallery Australia. These are the customer‘s responsibility. The recipient of the order will be responsible for any import duties or taxes charged by the recipient‘s country and carrier related fees. If any such duties, taxes or fees are charged in customer's country, they will likely need to be paid before the goods are released.

369 Foods as a food item are not subjected to GST and are exempt from the above information.

We ship internationally! For our international shoppers you are able to purchase in AUD, EUR, GBP, NZD and USD.

Hemp Gallery Australia is delighted to announce the appointment of Whakamana as the exclusive stockist for our brand in New Zealand.

To read more about how to care for your hemp linen sheets, curtains, table accessories or fabric items please read here.

Hemp Gallery Australia happily receives feedback on what customers are looking for, so that we can consider for future ranges. Please let us know by email on hello@hempgallery.com.au what your preferences are and we’ll let you know if it's possible. 

There are two options for Hemp Gallery Australia gift cards:
Send it directly to the recipient's email address (digital Gift Card, purchased here)
Send it to your own email address and print it to pass on to the recipient (digital gift card, purchased here)

Yes! We love working with designers and trade. Please apply to join our trade program here.

At Hemp Gallery Australia we have a responsibility to our customers, colleagues and supply partners to ensure that the items sold are produced under appropriate conditions and in an ethical way. All our items are produced:
- Lawfully, through fair and honest dealing;
- Without exploiting the people who made them;
- In decent working conditions and;
- Without damaging the environment

You can read more about it here.

When purchasing from Hemp Gallery Australia (HGA), card details are transmitted through a secure server using either eWay or Paypal gateways. Card data is not hosted by HGA after processing.

HGA is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. HGA will not under any circumstances distribute your information to third parties. HGA uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from HGA only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.