Orders will be dispatched same day when received by 12pm (AEST) on a business day, unless you are notified otherwise at the time of your order.
We use Australia Post and StarTrack for orders within Australia. Sendle or FedEx is used for international orders. All shipping options have tracking options available.
Your order may have been split and sent in more than one parcel.
This occurs when: 1. Your order contains ready made and custom order products. 2. We are waiting on stock delivery on items in your order. 3. Your order is being sent from different locations. 4. Your order was too large to send in one parcel and was split over two or multiple parcels.
Australian orders are subject to 10% Goods and Services Tax, included in the prices shown. Duties, taxes, and any import fees for all international orders are not prepaid by Hemp Gallery Australia. These are the customer‘s responsibility. The recipient of the order will be responsible for any import duties or taxes charged by the recipient‘s country and carrier related fees. If any such duties, taxes or fees are charged in customer's country, they will likely need to be paid before the goods are released.
369 Foods as a food item are not subjected to GST and are exempt from the above information.
We ship internationally! For our international shoppers you are able to purchase in AUD, EUR, GBP, NZD and USD.
Hemp Gallery Australia is delighted to announce the appointment of Whakamana as the exclusive stockist for our brand in New Zealand.
Payments are accepted through Paypal, Stripe (Credit Cards), Apple Pay, Google Pay and Afterpay.
To read more about how to care for your hemp linen sheets, curtains, table accessories or fabric items please read here.
Hemp Gallery Australia happily receives feedback on what customers are looking for, so that we can consider for future ranges. Please let us know by email on firstname.lastname@example.org what your preferences are and we’ll let you know if it's possible.
If you find a colour or size you are after is not available, please email email@example.com and we will advise if pre-orders for new stock are being taken and give you an estimate of how long you will have to wait.
There are two options for Hemp Gallery Australia gift cards: Send it directly to the recipient's email address (digital Gift Card, purchased here) Send it to your own email address and print it to pass on to the recipient (digital gift card, purchased here)
Once an order is processed we cannot retrospectively add a Gift Card or promotional code to the purchase.
Yes! We love working with designers and trade. Please apply to join our trade program here.
At Hemp Gallery Australia we have a responsibility to our customers, colleagues and supply partners to ensure that the items sold are produced under appropriate conditions and in an ethical way. All our items are produced: - Lawfully, through fair and honest dealing; - Without exploiting the people who made them; - In decent working conditions and; - Without damaging the environment
When purchasing from Hemp Gallery Australia (HGA), card details are transmitted through a secure server using either eWay or Paypal gateways. Card data is not hosted by HGA after processing.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.