SHIPPING FAQ

FREE AUSTRALIAN STANDARD SHIPPING for orders over $100

  • Australian Standard Shipping (2-5 days) $9.95 (Orders under $150)
  • Australian Express Shipping (1-2 days) $14.95
  • Delivery Services are all Authority to Leave in a Safe Place. 
  • Free standard shipping for orders over $100 applies to Australia only
  • All shipping services and prices are quoted at checkout when a delivery address is specified for the items currently in the shopping bag

SHIPPING TO NEW ZEALAND

  • Australia to NZ Standard Shipping (4-6 Business Days) $20.00

Other international shipping

  • Australia to other countries Standard Shipping (6-13 Business Days) $40.00
  • Countries we ship to: American Samoa, Australia, Bangladesh, Belgium, Bhutan, Brunei Darussalam, Cambodia, Canada, People's Republic of China, Cocos Keeling Islands, Cook Islands, Denmark, Fiji, Finland, France, French Polynesia, Germany, Greece, Guam, Guernsey, Hong Kong, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kazakhstan, Kiribati, Republic of Korea (South K.), People's Democratic Republic of Lao, Luxembourg, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Republic of Nauru, Nepal, Netherlands, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Norway, Pakistan, Republic of Palau, Papua New Guinea, Republic of the Phillipines, Portugal, Samoa, Singapore, Solomon Islands, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste (East Timor), Tonga, Tuvalu, United Kingdom, United States of America, Vanuatu, Vietnam.

Shipping FAQ

How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse and dispatch department. The items are hand picked and enclosed safely in a satchel/box. Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder.

How will my order be shipped?
We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependant on size, weight and speed of delivery. In Australia our main carriers are Australia Post Express Post & Australia Post eParcel, together accessing every corner of the country.

Do you ship internationally?
Hemp Gallery Australia partners with Australia Post and Sendle to provide fast and reliable shipping to most corners of the world.

What happens if my items get lost in the mail?
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your shipping confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact support@hempgallery.com.au if you have any queries on this.

What happens if I miss the delivery attempt?
For Australia Post deliveries, we always select Authority to Leave in a Safe Place unless told otherwise. If the package is too large, a failed delivery attempt card will be left at your chosen address. This will direct you to your nearest Post Office to collect the item - proof of identity will be necessary.

For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt your item will be returned to the courier depo for your collection or you can arrange a 3rd delivery attempt - at your own cost. 

What happens if an item is missing from my order?
Sometimes orders can be sent in multiple satchels/boxes as they may have not fit in just one. Please contact our Customer Service Team on support@hempgallery.com.au to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.

What happens if I receive an incorrect item?
If you receive an incorrect item on your order please contact our Customer Service Team straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.

Do you deliver to PO Box Address?
We can deliver to any PO Box Address in Australia and Internationally.

Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

How much will it cost me in postage?

  • Shipping is FREE for all orders over $100 within Australia
  • Standard shipping within Australia is $9.95 (Orders under $150)
  • Express shipping within Australia is $14.95
  • Postage to New Zealand is $19.95
  • International postage is $40.00