returns & refunds

If for any reason you are not completely satisfied with your purchase we will find this unbelievable and send you many fancy bribes to change your mind. 

Actually, sorry, our legal guys have said that's not good enough. Instead, we will give you a 30-day money-back guarantee from the time you receive the goods. Please email us at sales@hempgallery.com.au within that time if you are not satisfied with your purchase so that we can resolve any issues. 

We recommend that you return the product (and they will need to be returned) via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Hemp Gallery Australia Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure. 

Please include your original order number (a string of numbers starting with a hashtag, eg: #00327) so we can track this back to your payment and issue any applicable refund. 

Please post to: 

11a/16 Aquatic Drive, Frenchs Forest NSW 2086

And be sure to draw a little smiley face somewhere on the parcel to make the postie's day.