COVID-19 update: We are experiencing some delays in shipping and processing returns. Due to the global impact of the coronavirus, there have been disruptions to many postal services. Limitations on deliveries and extra precautions may cause some delays. We have been advised by Australia Post that Express Post is no longer an active service therefore we have taken it off as an option to shipping.
The health and wellbeing of our customers, our team and the people we work with is of the utmost importance. We will endeavour to deliver your items and process returns as promptly as possible, while following any precautionary measures deemed necessary.
SHIPPING
Retail Customers
Enjoy complimentary shipping on all standard orders over $100. A standard order does not include sale items or hemp linen swatches. Australian orders ship for a flat rate of $9.95 via Australia Post or Sendle and FedEx for international orders with tracking.
International orders for full-priced items are shipped at a flat rate of $45.
Wholesale Customers
You will be charged 10% of your order total for shipping. For example, if your order amounts to $100 you will pay $10.00 shipping fee.
RETURNS
At Hemp Gallery Australia, we believe in cultivating the good life’ with luxurious accessories. Our brand philosophy means we aim to uphold high standards of quality and customer satisfaction. We understand how important it is to find the perfect linen combination for your home, and as such are happy to facilitate returns to ensure you are 100% satisfied.
Please see our returns policy below:
CHANGE OF MIND
We will happily facilitate a return where the goods are unused, unwashed and unmarked and are returned within 30 days of being received. For change of mind returns, Hemp Gallery Australia is not responsible for the cost of return postage. To process a return, please click here, and follow the prompts. To ensure your return is processed as quickly as possible, please write your RA number clearly on the front of your return package, and include your invoice in your return. Please allow 5-10 business days for your return to be processed. Full refunds will be processed once products are received and inspected. Refunds will be processed on the Friday following your order being received by our warehouse.
FAULTY PRODUCT
In the unlikely event that you have received a product that is faulty, please get in touch with a customer service representative at support@hempgallery.com.au so we can rectify this issue for you as soon as possible.
RETURNS WITH AFTERPAY
You have the option to select Afterpay as your method of payment at checkout. For Afterpay returns, our returns policy applies, and you have the option to return your items for a full refund.
Once returns are processed, refunds will take approximately 3-5 business days to return to your account.
Please keep in mind that it is important to continue paying your Afterpay instalments whilst your return is on its way back to us and being processed by our warehouse as Afterpay will charge for any overdue payments. once your return has been processed you will receive a full refund.
If you are partially returning your order, we can still partially refund you. Afterpay will reduce your instalment amounts or cancel depending on the return amount. To view your updated payment schedule, please log into your Afterpay account.
SALE TERMS AND CONDITIONS
Please choose carefully as we are unable to make any amendments to, or cancel orders once they have been placed during a sale.
Any additional codes or offers, including the 'Welcome Code' cannot be used in conjunction with, or applied to discounted items.
SALES TAX
Australian orders are subject to 10% Goods and Services Tax, included in the prices shown.
Duties, taxes, and any import fees for all international orders are not prepaid by Hemp Gallery Australia. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery. Hemp Gallery Australia is not liable for these charges and these charges will not be reimbursed or refunded by Hemp Gallery Australia. If you are unsure of the charges that apply, please contact your local customs office for more information.
