Carbon Neutral Order

All orders will usually be dispatched from Frenchs Forest (Sydney), Australia. You will be notified via email once your order has been dispatched along with tracking details. If we can assist you with your order in any way, please be in touch with us at support@hempgallery.com.au.

Australian and New Zealand orders

Shipping is complimentary to anywhere in Australia and New Zealand on orders over $150. A standard order does not include hemp fabric swatches.

Australian and New Zealand orders ship for a flat rate of $9.95. Shipping is AUD$45 for the rest of the world.

For international orders, delivery times will vary depending on location and local customs. Please see below for estimated delivery times after your order has been dispatched.

New Zealand: 4 – 6 business days
Asia Pacific: 6 – 14 business days
North America: 5 - 10 business days
Rest of World: 7 – 16 business days

You will be notified when your order has been dispatched and you will receive a link to track your order.

Wholesale Customers
You will be charged 10% of your order total for shipping. For example, if your order amounts to $100 you will pay $10.00 shipping fee. 

Returns

We offer returns for change of mind purchases within 30 days. Please notify as soon as possible from the receipt of your goods if you would like a return.

For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the bedding cannot be slept in or washed. 

To complete your return, please visit our returns page here.

Faulty items

Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at support@hempgallery.com.au with your name and order number and we will review your case and sort you out as quickly as possible.

If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at: support@hempgallery.com.au