Ordering FAQ

GOT QUESTIONS? WE GOT ANSWERS!

If you can’t find the answer to your question here then get in contact with us and we’ll do our very best to answer it for you!

How do I search items on Hemp Gallery Australia?
You can search for items on Hunting for George a number of ways. The easiest way is to browse through the categories on the top menu of the site. 
Alternatively, if you know the product name of what you want, head to the top left of any page on the site and you'll see a magnifying glass. It will look and find you everything related to your search. Once you have found your desired item, click "add it to my cart" to start the order process.

How do I make purchases on Hemp Gallery Australia?
Once you're done shopping, checking out is easy. You may view the items you have added to your cart by clicking "Shopping cart" button on the menu bar at the top of any page. 

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the right of items. Once you are ready to checkout with the items in your shopping cart, click on the "checkout" button in your shopping cart. At this point if you have not registered with us before, you will have the option to click on "register" to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

Please note that an email address is required for all orders placed on hempgallery.com.au. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised. A shipping confirmation email will be emailed once the order has been shipped. An estimated shipping date will be supplied in this email, along with a tracking number for your reference.

If you have any questions regarding the tracking of your order, please contact our Customer Service at your earliest convenience.

* Please note that for fabric sample orders, tracking information is not provided.

What forms of payment do you accept?
Hemp Gallery Australia is proud to accept Visa, MasterCard and Amex. We also accept PayPal as a major form of payment. 

Is it safe to use my credit card on HempGallery.com.au?
Yes, shopping at Hemp Gallery Australia is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Hemp Gallery Australia ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee. 

Can I make a change to an existing order?
Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email with the order modifications you would like. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date. If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.

Where's my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from sales@hempgallery.com.au. Please contact us by email with your full name and order number and we will confirm your order.

How do I cancel my order?
You may cancel your order up until your order has begun being processed. Please contact our Customer Service team by email. We will send an email confirming the order cancellation.

Can I order by phone, email or fax?
To protect your security, we only accept orders online. To place an order please use the shopping cart on our website - our friendly staff will be happy to help you out using the live chat feature.

How do I use a promotional / discount code?
To use the discount code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping bag. Underneath the items added is a "Discount / Coupon Code" input. Enter your Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual.

What happens if something I order is out of stock?
Our website contains a feature that removes out-of-stock items from the online store, but occasionally an item sells out within the minute you may order. If an item on your order is sold out, we will still ship the available merchandise, and include an explanation in your package about any excluded items. Our friendly staff will do everything they can to accommodate your needs, but popular items are commonly known to sell out quickly. Unfortunately, we are unable to accept back orders.

What if my credit card shows multiple charges?
We are restricted from charging your credit card more than one time. However if you see multiple charges on your credit card then you either:
a) had to submit your order more than one time due to address verification problems or
b) upgraded your shipping.
When you place your order we receive an authorization for the amount of your order. We do not charge your credit card until we ship your order.
Please contact our Customer Service team if the charge needs to be removed and we can assist.

What If I am ordering and there is an error in the checkout?
If you have any Technical Issues whilst using the site, please contact our Customer Service team and we will assist you immediately.

What currency are Hemp Gallery Australia prices displayed in?
All prices are shown in Australian Dollars.

How do I keep up to date with happenings and new items on the site?
The best way to stay up to date with Hemp Gallery is to add yourself to our mailing list. Monthly emails are sent out updating customers on new products, new stock deliveries and stylish ways to put together outfits. Alternatively, check out our New Arrivals section under each main category.

I want to have my order gift wrapped. How do I arrange this?
To have your order gift wrapped just check the Add Gift Wrap box in the bottom of your cart. You can also choose to have a hand written card attached to the order with a message of your choice. Gift wrapping will apply to all the items on your order, so please specify which items are to be wrapped together.