Terms & conditions of purchase

NOTE: Wholesalers' terms and conditions of purchase are included in the private Wholesalers area of our website.

Please check our terms and conditions carefully before purchasing products from Hemp Gallery. The following has important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

Our privacy policy

Hemp Gallery respects your privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed.

Ordering

  • We accept orders on-line 24 hours a day, 7 days a week, however deliveries are only made Monday-Friday.
  • Orders are accepted online or via telephone, fax or email.
  • When placing your order, please make sure you give us the correct delivery details of the recipient. Incorrect information may cause delays with your delivery. We will not accept responsibility for late or non deliveries if this occurs.
  • If you give a home address and the recipient is not home, there may be an added charge for the courier (if this option of delivery has been chosen) to return at a specific time.

Delivery

  • Deliveries are only made Monday to Friday
  • Orders placed on a Saturday, Sunday or public holiday will be shipped the next business working day, provided stock is available.
  • All orders are shipped via Australia Post, unless a courier delivery has been requested.
  • We use a reputable courier company to deliver our products; whilst every effort is made to deliver your products on your preferred day, due to circumstances beyond our control this may not always be possible.
  • It is the Customer's responsibility to tell Hemp Gallery if an order does not arrive. If this occurs, we will contact the courier company lodge an enquiry and have your products delivered as soon as possible.

Delivery costs

All prices quoted on this website EXCLUDE delivery. Delivery is calculated at the checkout process.

PayPal secure online paymentsPayment methods & security

Online payments are processed through the secure PayPal payment system.

GST

All prices listed on this website exclude 10% GST. GST will be calculated on check-out.

Refunds and cancellations

  • We offer a refund / exchange on all products except for pre-cut fabrics.
  • If you are not completely satisfied with your product or receive damaged goods, please contact us immediately.

If you have any questions please do not hesitate to contact us.