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Purchasing & Shipping FAQ's

Can I buy products from Hemp Gallery as gifts and have it shipped as such?

Sure can. (And excellent idea, just quietly.) Just make sure you enter the details of who you are sending the gift to during the checkout process.

Can I find Hemp Gallery in any shops?

Yes you can! Not only do we have a great showroom and weekend markets, we have a million stockists around Australia. 

Can I change or cancel my order once I've placed it?

If you want to change your order please email sales@hempgallery.com.au with your order details as soon as possible and we will try and help, however our warehouse elves may have already sent it out. (They can't help it! They love to be efficient! It's not their fault!)

Unfortunately once the order has been shipped, it's yours. However, please check our returns and refunds policy here.

Can I order by telephone?

We would prefer to do things either in person, or via our website to ensure the security of your payment information, but if it's dire straights give us a call on 02 9453 5242.

How do I check on my order?

We're still working out our new site to get our customers logging in, but if we haven't sent you your tracking information, email us at sales@hempgallery.com.au and we'll get that to you asap.

How do I contact Hemp Gallery?

If your tin and string isn't working, please try info@hempgallery.com.au or check out our contact page here.

Is it safe to use my credit card on hempgallery.com.au?

Absolutely. We securely encrypt your data using a Comodo 128-bit security certificate to ensure your details and life savings are 101% safe-as, always. You can find out more about the certificate we use to encrypt your data by clicking on the padlock icon in your browser when accessing a secure page.

What about refunds and returns?

Yes, we offer all of this, please read in fascinating detail here.

What if an item is out of stock?

You will be alerted that we're out when you try to buy it, OR if we run out after you've already placed your order we will apologise profusely and then offer you the option of waiting until it's back in stock, another product or a refund.

What payment methods does Hemp Gallery accept?

Visa, Mastercard, American Express, PayPal and Apple Pay.

When can I expect my order?

It will depend on which postage and handling option you selected at check out. See all of our Postage & Handling options here.


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CW Hemp Extract FAQ's 

What are cannabinoids?

Cannabinoids are the primary chemical compounds produced by the cannabis plant and there are more than 85 identified cannabinoids. Tetrahydrocannabinol (THC) is the most well known cannabinoid produced by the cannabis plant, and is the ONLY psychoactive cannabinoid.  Of the 85+ non-psychoactive cannabinoids, Cannabidiol (CBD) is the most widely known.

What is Charlotte’s Web™ Hemp Oil?

Charlotte’s Web™ is a whole plant hemp extract containing the entire range of U.S. Government patented cannabinoids.  Charlotte’s Web™ was created using proprietary genetics developed by Colorado’s Stanley brothers. Charlotte’s Web™ contains THC levels of 0.3% or less.  

Is Charlotte’s Web™ safe for children?

Yes. The Charlotte’s Web™ line of hemp extract products are named after Charlotte Figi, who is not only a child, but the first to use our product under the supervision of her parents. Charlotte’s Web™ has proven to be safe for Charlotte and many other children (including infants) and this is one of the reasons why Charlotte’s Web™ is The World’s Most Trusted Hemp Extract™.

What's the difference between your 3 Hemp Oil products?

We currently offer two oil options for our hemp infusions, organic extra virgin olive oil and MCT (Medium Chain Triglycerides) oil.  MCT oil is a fractionated coconut oil that stays liquid at room temperature.  Our MCT oil offerings are enhanced with a pleasant organic mint chocolate flavoring. We encourage you to research our two oil options and decide which one is right for you. Note: Our mint chocolate flavoring contains no actual chocolate, sugar or caffeine. 

Our Everyday, Everyday Plus, and Everyday Advanced each contain different concentrations of hemp extract designed to meet the unique needs of each customer. Each product is available in Mint Chocolate flavor or Olive Oil. All of our hemp oils are available in 30 mL or 100 mL bottles.

How should I use the included dropper to administer the Hemp Oil?

Some of our Charlotte’s Web™ hemp extract bottles come with an included dropper for easy use. Keeping the dropper clean and void of any bacteria is essential for your health and the preservation of the hemp extract. If you choose to use the dropper for oral application of our hemp extracts, take special care to keep it from coming in contact with the interior and exterior of your mouth. It is recommended that you clean the dropper after each use, especially if it comes in contact with your mouth, with an alcohol swab to ensure proper storage of the product.

How should I decide which hemp extract to purchase?

Charlotte’s Web™ is the World’s Most Trusted Hemp Extract™ and at any strength you can feel confident that you will be giving your body a healthy boost of cannabinoids and phytochemicals. If you are new to using Charlotte’s Web™ hemp extracts, you might like to try the Everyday. It is a great introduction to the healthy qualities found in our products at an affordable price. If you have tried Charlotte’s Web in the past, regularly consume hemp products, have a generally active lifestyle, or are just looking for an extra healthy boost of cannabinoids and phytochemicals, the Everyday Plus is perfect for you. If you live a very active lifestyle that demands optimal mental and physical performance or if you are in need of an advanced solution, the Everyday Advanced is the Charlotte’s Web™ product for you. Formulated with the most advanced concentration of cannabinoids and phytochemicals, this is the product that made Charlotte’s Web™ the World’s Most Trusted Hemp Extract™.

Why isn’t there an expiration date on Charlotte's Web Hemp Oil products?

We continually evaluate the long-term stability of our products, and preliminary data shows that if stored properly, there is no observed degradation of Charlotte’s Web™ hemp products up to 1 year.

These statements have not been evaluated by the Food and Drug Administration.
This product is not intended to diagnose, treat, cure or prevent any disease.