frequently asked questions

purchasing & shipping

Can I buy products from Hemp Gallery as gifts and have it shipped as such?

Sure can. (And excellent idea, just quietly.) Just make sure you enter the details of who you are sending the gift to during the checkout process.

Can I find Hemp Gallery in any shops?

Yes you can! Not only do we have a great showroom and weekend markets, we have a million stockists around Australia. 

Can I change or cancel my order once I've placed it?

If you want to change your order please email sales@hempgallery.com.au with your order details as soon as possible and we will try and help, however our warehouse elves may have already sent it out. (They can't help it! They love to be efficient! It's not their fault!)

Unfortunately once the order has been shipped, it's yours. However, please check our returns and refunds policy here.

Can I order by telephone?

We would prefer to do things either in person, or via our website to ensure the security of your payment information, but if it's dire straights give us a call on 02 9453 5242.

How do I check on my order?

We're still working out our new site to get our customers logging in, but if we haven't sent you your tracking information, email us at sales@hempgallery.com.au and we'll get that to you asap.

How do I contact Hemp Gallery?

If your tin and string isn't working, please try info@hempgallery.com.au or check out our contact page here.

Is it safe to use my credit card on hempgallery.com.au?

Absolutely. We securely encrypt your data using a Comodo 128-bit security certificate to ensure your details and life savings are 101% safe-as, always. You can find out more about the certificate we use to encrypt your data by clicking on the padlock icon in your browser when accessing a secure page.

What about refunds and returns?

Yes, we offer all of this, please read in fascinating detail here.

What if an item is out of stock?

You will be alerted that we're out when you try to buy it, OR if we run out after you've already placed your order we will apologise profusely and then offer you the option of waiting until it's back in stock, another product or a refund.

What payment methods does Hemp Gallery accept?

Visa, Mastercard, American Express, PayPal and Apple Pay.

When can I expect my order?

It will depend on which postage and handling option you selected at check out. See all of our Postage & Handling options here.