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At Hemp Gallery Australia, we believe in cultivating the good life’ with luxurious homewares. Our brand philosophy means we aim to uphold high standards of quality and customer satisfaction. We understand how important it is to find the perfect hemp linen combination for your home, and as such are happy to facilitate returns to ensure you are 100% satisfied.
Please see our returns policy below:
CHANGE OF MIND
We will happily facilitate a return where the goods are unused, unwashed and unmarked and are returned within 30 days of being received. For change of mind returns, Hemp Gallery Australia is not responsible for the cost of return postage. Please allow 5-10 business days for your return to be processed. Full refunds will be processed once products are received and inspected. Refunds will be processed on the Friday following your order being received by our warehouse.
In the unlikely event that you have received a product that is faulty, please get in touch with a customer service representative at email@example.com so we can rectify this issue for you as soon as possible.
RETURNS WITH AFTERPAY
You have the option to select Afterpay as your method of payment at checkout. For Afterpay returns, our returns policy applies, and you have the option to return your items for a full refund.
Once returns are processed, refunds will take approximately 3-5 business days to return to your account.
Please keep in mind that it is important to continue paying your Afterpay instalments whilst your return is on its way back to us and being processed by our warehouse as Afterpay will charge for any overdue payments. once your return has been processed you will receive a full refund.
If you are partially returning your order, we can still partially refund you. Afterpay will reduce your instalment amounts or cancel depending on the return amount. To view your updated payment schedule, please log into your Afterpay account.